​​​ Contact Us

Contact Us

Contact Us

Do you want to contact Vale? Check if our page answers your question. Otherwise, fill in the Contact Us online form or use the other listening channels to send suggestions, complaints, compliments, requests and information/questions.

Listening Channels

Hello Railway

For issues relating to Vale’s Passenger Trains in Brazil and/or railroad emergencies, contact us by telephone on 0800 285 7000 or 0800 021 9934, for hearing impaired.

Community Relations

Contact your local Community Relations Personnel in person. We also provide ​ RC Online and contact by telephone on 0800 039 6010 or 0800 021 9934, for hearing impaired.

Reparation Call Center​

To attend interactions of people who feel directly or indirectly affected by the rupture of Brumadinho dam, evacuations and preventive removals carried out in other territories, contact the Reparation Call Center on 0800 031 0831 For more information about Reparation Area, click here.​

Other Listening Channels

For more information about other listening channels available in Vale's countries of operation, access the Contact Us page on its respective website, by ​ clicking here.


Whistleblower Channel

Vale is committed to acting with ethics and integrity, always practicing active listening. That's why we have our Listening Channels.​

However, if anyone, inside or outside the company, who wants to report a case of suspicion or ethical misconduct, should use Vale's Whistleblower Channel. The channel is an exclusive tool for this purpose, structured to ensure absolute confidentiality, protecting the anonymity of the whistleblower and preserving the information so that a fair investigation can occur. The Whistleblower Channel guarantees all the conditions for a report to be independently verified. Under no circumstances will there be any breach of confidentiality, intimidation or retaliation against the whistleblower.​

Click and access.