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Impact to Communities

Vale’s social activities are based on the principles and guidelines of the Code of Conduct, on the Anti-Corruption, Human Rights and Sustainability policies, as well as on the Sustainability Guidelines. According to our guidelines, Vale leaders must contribute to the local stakeholders management process, ensuring the identification, engagement and monitoring of relationships with these publics.

General guidelines for the relationship with local communities:

Relationship with Communities​​

Vale's Social Action model is implemented by means of management of risks and impacts on communities and promotion of positive social legacy through territorial development, the promotion of human rights, the empowerment of communities and the strengthening of public policies and management.​
This model is supported by the relationship with communities which is based on earning trust, on the practice of active listening, on the transparent posture, on the engagement for decision making through participatory processes, and is guided by respect for Human Rights.

Social Action Model

Ilustração de modelo de atuação social com Respeito aos direitos humanos e Relacionamento com Stakeholders

Trabalhador mostrando frutos da colheita

Production harvest of the project in the property of Mr. Juscelino ​Parauapebas - Pará

Relationship with Communities is a strategic process for Vale's social activities and consists of establishing interactions and engagement with communities and other local players in the territories where the company operates.​ Vale's assumption, for the relationship, is to establish relationships of respect and trust, sharing knowledge about the project and its impacts, and building ways of living together where the company becomes the community's partner of choice.

In order to engage communities, Vale aims at establishing structured dialogue spaces for the construction of Relationship Plans with the Communities. The Plans have as their principle the social participation and mobilization in the definition and prioritization of social actions to be implemented in the communities. Moreover, the structuring of the Plan aims at sharing responsibilities among company, community and other social players for local development.​​

Relationship Plans are monitored by community relations teams that have a systematic routine in participatory meetings to monitor the performance of actions, assessing adherence and effectiveness of results together with the community. This monitoring is recorded in the Stakeholders, Demands and Issues (SDI) System.


Community Relationship Plans - Stages​

Gráfico de processo dos planos de relacionamento

Note: The Relationship Plans are prepared considering the specificities identified in the participative diagnoses and the actions are defined according to needs pointed out by the stakeholders involved in the process. In addition, the plans reflect the maturity level of the relationship between the company and the community.

Total of Local Communities 2020​

Source: Data extracted from the SDI in October 2020
Note: Indigenous Peoples and traditional communities were not considered​

Relationship plans | Brazil 2020

Ilustração de casa

In 2020,
no Brazil


Communities are
attended by Plans¹

Ilustração de engrenagens


Projects / initiatives ​are developed​

Ilustração de um grupo de pessoas



Direct Beneficiaries​

Source: Data extracted from the SDI in October 2020
¹: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Project Details

By Type of Target Audience​

By Investment Area​

Source: Data extracted from the SDI in October 2020
Note: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Performance Goals | Brazil 2020​

According to the consolidated data in October 2020, Vale has relationships with 1,215 local communities, distributed among 120 municipalities in Brazil. Of these, 411 are priority communities for engagement. The goal is for all priority communities to have a Relationship Plan prepared. Currently, 236 of these priority communities have a plan in 2020, totaling 57%. For 2021, an increase is expected to 62%.​

Meta de desempenho: de 57% para 62%

% of Priority Communities with Relationship Plans in 2020​

% of Priority Communities with Relationship Plans in 2021​

*Note: Indigenous Peoples and Traditional Communities were not considered

Source: Data extracted from the SDI in October 2020

Relationship and Social Investment Plan with Communities

Ferrous South Brazil

Comunidade Vale do Sol – Nova Lima

Ilustração de placa de local

The municipality of Nova Lima is located in the area of influence of 6 projects of Vale in the Central region of Minas Gerais, including the Mines of Capitão do Mato, Tamanduá, Mar Azul, Mutuca, Mine of Águas Claras and Capão Xavier, mapping 62 communities.​

Ilustração de um grupo de pessoas

According to IBGE data, the estimated population of Nova Lima in 2020 was 96,157 inhabitants.​

Ilustração de um megafone

350 interactions in SDI in the first half of 2020, with the 10 main triggering facts being: Roads and streets, infrastructure and maintenance, access, noise, water availability, dust – particulate emissions, payments, drainage, PAEBM and tailings dam.​

Characterization of the Community

Sul Brasil

Activities of Instituto Cresce, supported by Vale since 2017. ​

The Vale do Sol community is located 3 km from Tamanduá Mine and 7 km from Capitão do Mato Mine and is the most affected by the road transportation of ore and overburden between the mines of Tamanduá and Capitão do Mato (Vargem Grande Complex) and Capão Xavier (Paraopeba Complex). Between January and August 2020, an average of 608 trips were made per day, totaling 2 million tons of material.

Several actions have been articulated with the community and developed in the territory. These are activities that promote local development, improvements in infrastructure, offset and mitigation of impacts and actions to preserve the environment. Besides that, 23 people were involved in the participatory diagnosis process.

Constitution of a Representative Group

The dialogue with the community takes place through systematic visits to the community, meetings of the Environmental Education Program and meetings of the Social Committee made up by focal points of the neighborhood. The group consists of representatives from APREVS (Vale do Sol Owners Association), from the public agencies of the municipality, residents in general, from the managers of the Cresce Institute (non-governmental organization active in the territory, which also work in environmental forums in the region), Vale and other large and medium-sized companies present on the site. The companies Cedro Mineração (which sells its material by road transportation), Via040 concessionaire and the network of Mater Dei Hospitals are in the territory and participate in negotiations related to Vale do Sol.

Development and Validation of the Relationship Plan

The Social Investment and Relationship Plan was built based on dialogue with the community, taking as a reference the meetings of the Social Committee and notes made regarding the operational impacts in the territory. Other activities that had been in progress since the previous years were maintained in 2020.

Since the beginning of the pandemic, meetings have taken place through online meetings.

Approximately 15 local leaderships are involved in each meeting of Social Committee.

Plan Implementation

Renovation project of the APREVS Multipurpose Space. The site is the headquarters of the association and provides basic health care, serves as a support point for the Military Police, in addition to being a place for the collective use of residents. ​​

Among the main actions that are being implemented is the maintenance of support to social projects of Instituto Cresce" (environmental education), which:

  • Renovation of the Multipurpose Space of the Residents' Association (APREVS);
  • Planting of tree curtain;
  • Validation of the Environmental Education Program;
  • Paving a stretch of the Honório Bicalho Municipal Road;
  • Start of the Recovery Plan for Degraded Areas in Vale properties, adjacent to the neighborhood where there are several trails listed by the municipality;
  • Improvements in paving infrastructure, neighborhood security, among others.

Plan Monitoring

Planting and reinforcement of Tree Curtain along the road leading to the neighborhood in order to mitigate impacts such as dust and noise. ​ ​

Several areas are involved in the implementation of the Relationship and Social Investment Plan in the Vale do Sol community.

The Community Relations team stays in touch constantly with community representatives to ensure that activities are performed in line with what has been agreed and within company policies.

The Environment team works mainly in indicator control and environmental recovery activities, while the Infrastructure and Operation teams ensure that impacts are controlled or mitigated through corrective or proactive measures.

The monitoring of the performance of the Social Investment and Relationship Plan is performed through Vale's Internal System, the SDI (Stakeholders, demands and issues), with a description of the tasks to achieve each of the milestones projected throughout the process.

Ferrous Southeast Brazil

Antônio Pereira Community - Ouro Preto MG

Characterization of the Community

District of Ouro Preto, 16 km from the headquarters and 9 km from the city of Mariana. It has an estimated population of 4,300 people, distributed in 1,490 households, of which 42% are in the age group of 0-20.

Its urban spot occupies an area of ​​137ha. The community is divided into three blocks: conservative, baixada and Vila Antônio Pereira. This community is characterized by the high capacity for articulation and mobilization of residents around common causes.

In the community there are several structured institutions developing social activities. Also the main demands are for investment in cultural partners, generation of jobs and income and infrastructure.

The mining of gold and precious stones was the main source of income for the population. From the 1980s onwards, the locality began to be strongly influenced by the mining activity. Currently, it has an industrial pole that aims at attracting small and medium-sized industries in an attempt to promote more employment and income opportunities.

Constitution of a Representative Group

Demand submitted by the local parish priest, a strategic stakeholder for Vale relationship, with the approval of the Municipal Council of Gruta da Lapa, made up by representatives of the parish, public and private sector and members of the community. The main leaderships were informed of Vale's investment in the area, with good receptivity.

08 leaders participating in the Municipal Council of Gruta da Lapa

Development and Validation of the Relationship Plan

Action with good acceptance by the community, which aims at promoting local religious tourism and presents itself as a source of development and a mechanism that generates employment and income, influencing various economic and social sectors.

This action will prioritize the community of Antônio Pereira, which has a high level of social vulnerability and is dependent on public and private actions to preserve cultural assets, contributing to local development and the well-being of the community.

Defined Action 2019

Geological Study of the Lapa Cave: to identify the possible geotechnical risks by creating a mechanism that ensures conditions for correction, preservation and maintenance, giving back to the space the feeling of security, which was elevated to a Sanctuary and has an important cultural and religious appeal to the community, attracting people from all regions, which characterizes Religious Tourism in the community.

Plan Implementation

Contracting company for technical consulting services and definition of geomechanical parameters in 3 steps:

STEP I: Define the geotechnical fragility zone using topographic mapping parameter, cavity geology, geomechanical characterization and sediment dynamics.

STEP II: Provide geomechanical consulting services in rocky slopes, aiming at establishing the zones of fragility, following the parameters for characterization of the weathering horizons and collection of systematic measures on each horizon.

STEP III: Perform a final report containing geomechanical diagnosis of the structure.

Follow-up and Monitoring of the Plan

This Plan is being monitored through indicators and targets with the issuance of reports at each completed stage.

Main indicators:

Perform 100% of the actions provided for in the contract. We have already completed 80%;
Suggest corrective measures and controls for 100% of the identified risks. (final report);

STEP I: Completed.

STEP II: Completed.

STEP III: In progress.

Note: Transfer of the funds made in 2019, with execution occurring in 2020. The process has not yet been concluded due to delays caused by the application of the prevention protocol to COVID-19.

Ilha do Frade Community - Vitória ES

Participatory Diagnosis

Noble neighborhood, occupied by luxurious mansions and residences, with small strips of sand transformed into beaches and rocks.

The socioeconomic profile of the residents, associated with the characteristics of the local geography, makes the process of dialogue with the community quite challenging. On the other hand, considering Vale's experience in environmental conservation and education initiatives, there is a great potential to contribute to the main local challenges as these are the main actions raised by the community.

The Island, which is part of the APA Baía das Tartarugas, combines the marine and coastal wealth with the problems arising from the inappropriate uses of users who frequent its beaches and surroundings.

The community is very articulate, politically as well, and has environmentally engaged residents and demands for environmental investment focused on conservation.

Moreover, air and sea pollution are problems highlighted by residents.

Characterization of the Community

The participatory mapping with the community considered different groups and playful listening methodologies on local opportunities and challenges, related to Vale's social impacts or not.

4 meetings were held, including children (5 to 11 years old); Young people (12 to 18 years old); local workers and adults (from 19 years old ).

In all those meetings, in order to involve participants, the community map was used as a reference and the METAPLAN methodology for visualizing and moderating interactions and contributions. With children, demands were also represented through drawing and, with young people, lego.

The process was very rich and made possible an important social engagement. Approximately 60 people were involved in the participatory diagnosis process.

Constitution of Representative Group

The representative group was made up of men and women of different age groups, religion and professional activity.

This representation was constituted mainly by officers of the Community Association and engaged residents.

Social participation, the basis of the entire process of preparing the plan, will also be an important pillar for its implementation and management and will also include children and adolescents, as well as worker participation.

Development and Validation of the Relationship Plan

Two meetings were held to prioritize and validate the plan together with the community, using participatory techniques.

The main and historic demand of the community is in the reduction of air pollution (either by the aspect of dirt or by the aspect of health).

Within the participatory mapping process recently developed, the main prioritized local demands were:

  • 1) Restinga recovery and protection
  • 2) Awareness of selective collection and proper disposal of waste

The prioritized initiatives were designed to involve different age groups.

Approximate 10 people involved in the prioritization process

Plan Implementation

Several agendas of joint planning for prioritized initiatives and engagement partner mapping took place. The projects are currently being assessed by the company's corporate integrity.

Follow-up and Monitoring of the Plan

During participatory planning, a survey was performed with each target audience, with a score from 0 to 10 for the meeting.

The general average score of assessment was 9,3.

The General Image Index of the Vox Sustainability Survey is also recorded, performed in 2019, which obtained 43%.

At the time of the pandemic, constant contact to monitor the actions of the plan has been maintained primarily through virtual interactions. In 2020 (so far) 49 interactions were recorded, including field visits in the community, telephone contacts and meeting schedules.

Ferrous North Brazil

Canaã dos Carajás

Ilustração de placa de local

The municipality of Parauapebas is located in an area of influence of 03 projects by Vale in Southeastern Pará, including Iron Mines and Basic Metals and Railway Branch, totaling approximately 44 km of railway network. ​

Ilustração de um grupo de pessoas

According to IBGE data, the estimated population of Parauapebas in 2019 was 38,103 inhabitants

Ilustração de um megafone

25 interactions were recorded in SDI in the first half of 2020, with the main triggering facts being: Roads and streets, Infrastructure, Access, Support for job and income generation and Promotion of Human Rights (Covid-19 donations)​

Characterization of the Community

Canaã de Carajás

Vila Feitosa Community​

The Project of Strengthening of the Patterning and Sewing Network, serves 05 Rural communities located in the areas of direct influence of the S11D projects (Vila Feitosa and Américo Santana) and close to Mina do Sossego (Vila Bom Jesus and Nova Jerusalem) and we also serve an association of dress makers located at the seat of the Municipality. The project was born from the incubation of small projects in the communities of Vila Feitosa and Vila Bom Jesus, from the identified need to generate jobs and income for rural women. The Villages are Rural communities with main paved roads, health center and school, but with few job opportunities and income for women.

Of the 05 groups served, 04 already have patterning and sewing equipped workshops, which in the community identifies a point of reference and generation jobs and income for women.

Constitution of a Representative Group

Vila Bom Jesus Committee Meeting ​​

Vila Feitosa Committee Meeting ​

The mobilization process foresees the establishment of a management committee of great representation in the communities. The Steering Committee meetings are always very well articulated by the residents, with representatives from the several sectors.

The groups of Women, Youngsters, and Rural Producers resolve on the issues and share with the community.

In this context, the participation of women in steering committee meetings has grown, with requests for social investment to develop the female labor force in the area of ​​income generation, emerging as a priority demand for the group. The main interactions presented are related to the Technical Qualification of patterning and sewing, Training in craft activities, cooking, Strengthening of Family Agriculture, among other activities.

94 women involved in the process

Development and Validation of the Relationship Plan

Validation of actions in the Steering Committee​​

During the prioritization of demands with the communities, the actions to be carried out in the action plan were defined, considering the skills of each social representative involved and the availability of resources.

Impact Front and social investment in the communities:

  • 1. Strengthening of the dressmaker group – 05 Communities
  • 2. Construction of Vila Bom Jesus – Bom Jesus atelier
  • 3. Mechanization in the Field – Bom Jesus
  • 4. Beefarming – Bom Jesus
  • 5. Artificial Insemination – Feitosa
  • 6. Productive Backyard – Feitosa
  • 7. Construction of the Association's Headquarters – New Jerusalem
  • 8. Pasture recovery – Américo Santana
  • 9. Rural Technical Assistance – All 05 communities
  • 10. Digital inclusion – All 05 communities

Plan Implementation

Training of dressmakers​

In a historical context, in the Vila Feitosa community, in 2015, social investment actions in the sewing sector began, where 16 industrial sewing and patterning equipment were acquired. In the years 2016 and 2017, an agreement was established for the technical and professional training of 23 women in the Patterning and Sewing modules at basic, intermediate, advanced and machine maintenance levels, and the purchase of material/inputs. In 2018, aiming at the sustainability and exit strategy of the project, the construction of the Headquarters of the Vila Feitosa Residents' Association was approved, where a space adapted with physical installation, equipped and furnished was reserved for the Project Between the Lines and Buttons.

For 2020, the Project of Patterning and Sewing Network Strengthening aims at supporting the dressmaker network and strengthen the production line of the ateliers.

The project will have a continuity character, and will increase its capillarity with the inclusion of other ateliers. The Project will serve 94 women and provide technical training in patterning and sewing courses at basic, intermediate and advanced levels, machine maintenance course, painting course in fabric, crochet/handicraft making and structuring actions with the acquisition of industrial equipment, material and supplies.

Follow-up and Monitoring of the Plan

The plans are monitored and followed through indicators and targets.

Main results obtained in the years of monitoring of the General Patterning and Sewing Project:

  • Increased self-esteem, equity and gender, educational, social and productive inclusion of women in vulnerable situations;
  • Professional Training and Qualification, courses at basic, intermediate and machine maintenance levels;
  • Generation of work and income for 94 women.
  • Income increase 98%.
  • Contracts signed in the public and private sectors and with Vale. Income generation.
  • Per year, cost of inputs, electricity, maintenance and others.
  • They produced more than 20 thousand masks during the pandemic for the acquisition of Vale and 20 women are included in the Vale Foundation project ‘Mask more income’.

Carajás Railways

Bom Jesus das Selvas

Ilustração de placa de local

The municipality of Bom Jesus das Selvas is located in an area of direct influence of Carajás Railway (CR), passing by 5 communities, totaling approximately 50 km of railway network in the territory of Maranhão.​

Ilustração de um grupo de pessoas

According to IBGE data, the estimated population of Bom Jesus das Selvas in 2020 was 34,567 inhabitants.

Ilustração de um megafone

87 interactions were recorded in the first half of 2020, the main triggering events being: donation of sleepers/rails, access, awareness/prevention and job vacancies. ​

Ilustração de um trem

The Passenger Train stop is located 40 km from the headquarters of Bom Jesus das Selvas and 20 km from Buriticupu, therefore serving two cities. The crossing of about 10 families in the community takes place in the region of km 386, inside the Nova Vida Train Yard. ​

Characterization of the Community

Bom Jesus das Selvas

Ana Cláudia, President of the Association and helping in articulating the association's activities​

Nova Vida Association Headquarters ​​

Located at km 383 of Carajás Railway, Nova Vida has 700 families, an elementary school, health clinic and football field. Community with a history of threats of interdiction due to issues of access, crossing and job demand.

It was contemplated with a highway overpass in the expansion of the Carajás Railway, but it has clandestine crossings for lots of 20 houses on the right side and a history of almost accident due to the football field. It is planned to have an access to connect to the existing highway overpass, fence and crossing (walkway) implemented.

Vale has invested in the community since 2015 with a focus on generating income. In 2018, the headquarters were renovated, boosting actions in 2019 and 2020 with the Sewing and Patternmaking course and strengthening of the business. For 2021, the community intends to relocate the field that is in the area of Vale at km 383+700 to another area of the community, preventing exposure of people close to the railroad and stimulating sports in the region. Around 40 people were involved in the participatory diagnosis process.

Constitution of Representative Group

Nova Vida Community Participative Steering Committee​​​

The Management Committee meetings have an average participation of 20 to 30 people. However, for the committee's maturity process, it is necessary to have representatives from other institutions, such as representatives from the Municipal School, Health Unit, youth leaders and others.

Due to the relationship history, there is a political party division of community leaders, which generates a division into community groups.

Development and Validation of the Relationship Plan

During the prioritization of demands with the communities, the actions to be carried out in the action plan were defined, considering the skills of each social representative involved and the availability of resources.

Impact Front:

  • Implementation plan for access through the right side of CR;
  • Relocation of the football field;
  • Officializing with the City Hall solutions for medication demands for the health clinic.

Investment Front:

  • Investment in generating work and income for a group of seamstresses;
  • Engaging the public on the football field in the association's activities;
  • Stimulate the practice of sports through a safe and adequate space for social interaction.

Plan Implementation

Since 2015, the income generation project has been developed in the Nova Vida community. With the renovation of the space in 2019, there was an increase in the participation of members in activities, strengthening relations and expanding the dissemination of products made in the location.

  • 1. 20 families benefited from the implementation of the income generation activity;
  • 2. Technical training of 200 hours in the business of sewing and patternmaking, with an institution recognized in the market;
  • 3. 22 women participated in the Máscara + Renda project, helping family income at the time of the pandemic.

Monitoring of the Plan

The plans are monitored through indicators and targets.

The main results obtained in the years of monitoring of the Sewing and Patternmaking Project are:

  • 1. Production of 2 thousand masks in the pandemic period with its own resources;
  • 2. Association with 10 Sewing and Patternmaking equipment;
  • 3. 20 families served with an income increase of 300 reais;
  • 4. Acknowledgement of social business in the region and surroundings.

São Luis

Ilustração de placa de local

The municipality of São Luís (MA) has 34 communities located along 18Km from the Carajás Railway in Maranhão. The community of Sitinho is one of them and is part of the Itaqui-Bacanga/Microrregional Vila Maranhão Region.​

Ilustração de um grupo de pessoas

The current population of communities with direct CR influence in São Luís corresponds to about 10% of the population of São Luís, with approximately 110 thousand inhabitants. ​

Ilustração de uma placa de aviso

Most residents with per capita monthly family income up to 1/4 minimum wage​

Ilustração de um megafone

In the 34 communities, 114 interactions were recorded in 2020, the main generating facts: mobility, asphalt, weeding, noise and vibration and cracks.​

Characterization of the Community

Participatory Diagnosis Meeting ​​

Sitinho (EFC-KM 00) is a community in the rural area of São Luís (MA) where approximately 250 families live. Most of them survive on social benefits, sporadic jobs in local companies and informal work. It is a community with a high level of vulnerability and social risk, difficulties in communication and access to public transport and urban devices.

Since 2008, residents have requested the construction of a walkway for safe crossing on the Carajás Railway - a project that was approved in 2020 and that will contribute to the urban mobility of residents. The community also signals a crack in the houses and claims that they are caused by the passage of trains on the Carajás Railway.

The community has a history of removing three families in 2017 due to the construction of the Highway Overpass at Km 00. Around 16 people were involved in the participatory diagnosis process.

Constitution of Representative Group

Steering Committee Meeting ​

In the community of Sitinho, a Steering Committee was formed, formed by young, adult and elderly women, considering the religious, cultural and ethnic diversity, considering the idea of plurality of each member.

Fostering an opportune space for strengthening the group, monitoring and accompanying the actions that are developed in the community by the various partners.

Development and Validation of the Relationship Plan

During the prioritization of demands with the communities, the actions to be carried out in the action plan were defined, considering the skills of each social representative involved and the availability of resources.

Investment Front:

  • 1. Continuity of the “Sitinho Empreendedor” project, which encourages handicrafts using buriti fiber;
  • 2. Creating space for leisure and physical activities;
  • 3. Improvements in community/asphalt access, public lighting and public safety.

Impact Front:

  • 1. Construction of a walkway;
  • 2. Dealing with the claim of cracks in the houses.

Plan Implementation

On the social investment front, the Sitinho Empreendedor project has been developed since 2018 and is a proposal in partnership with the NGO NAVE (Organização em Prol da Natureza, Arte, Vida e Educação) which aims to:

  • 1. Strengthening of a community-managed social business to generate jobs and income for women in the community, based on the handicraft of buriti fiber;
  • 2. Improvement and implementation of marketing strategies, promoting the flow of products and other services of the brand.
  • 3. Strengthening family and community ties.

Plan Monitoring

Main results obtained in the first years of the Sitinho Empreendedor Project (2018-2020):

  • Productive inclusion of 16 women, who had no job and learned artisanal production with a product available in the community;
  • Implementation of a production workshop and sales assistance;
  • 10% increase in income;
  • Articulation with public policies, to carry out complementary actions and referral to social assistance services;
  • Adaptation of methodologies for the covid-19 scenario;
  • Women's empowerment and strengthening of family, social and community ties, with associative initiative;
  • Launch of the Buriti fiber handbag collection;
  • Promotion of products on social networks and local partners.

Vitória-Minas Railway​

Ilustração de placa de local

Created in 1904, Vitória-Minas Railway is a modern Brazilian railway. We pass by 40 municipalities and 225 communities in the states of Espírito Santo and Minas Gerais. It is 905 km long between Vitória and Belo Horizonte.​

Ilustração de um grupo de pessoas

Vale is an important contractor in the region, and among direct and indirect employees, 4,6 thousand jobs are created.​

Ilustração de um trem

The VMR Passenger Train it is the only train in Brazil to make daily long distance journeys. It transports 1 million passengers annualy.​

Ilustração de um megafone

1,591 interactionswere registered until 11/13/2020, the main generating facts are: cleaning and weeding, access, crossing, noise and professional training.​

Aparecida Community - Cariacica ES

Characterization of the Community

Aparecida is an impoverished community with problems since the establishment of the neighborhood, in the precariousness of its constructions.

The absence of a sewage system stands out with plumbing directed to the rain drainage of the Vitória to Minas Railway. There are complaints about the situation of the railway fence, which is vandalized, with missing tracks and garbage disposal in the company's area. The community complains about Beira Linha Street, which is very narrow and has no investment from the Municipality.

It is a united community, which is proud of its residents and its history. Despite religious diversity, there is a custom of events involving the entire Christian audience. They have been working collectively to build shelters at bus stops. Around 30 people were involved in the participatory diagnosis process.

Constitution of RepresentativeGroup

We seek to mobilize the community through formal and informal leadership. We won a diverse group of men and women, the elderly, adults and young people.

Development and Validation of the Relationship Plan

Three meetings were held in 2019 to elaborate, prioritize and validate the plan together with the community, using participatory techniques such as Mapa Falado and the Metaplan panel.

The main prioritized and committed local demands for execution in 2020 were:

  • 1. Renovation of the Community Movement headquarters
  • 2. Professional Training

In addition, Vale carried out actions in 2019 that were mentioned in the meetings, but not prioritized:

  • Visit to Vale
  • Arte no Muro
  • Na Trilha dos Valores Project
  • Quilombinho Project
  • Bullying workshop for educators

94 participations during the 3 meetings

Plan Implementation

Among the actions carried out in 2019, Arte no Muro stands out, a project to enhance railroad fences in order to disseminate culture and safety in the community.

The collective construction in search of the history of the community that portrayed the tracks panel valued the place.

The projects planned for 2020 suffered from the interruption of collective activities due to the Pandemic. However, telephone contact with participants was maintained, reinforcing the company's commitment.

In October 2020, the Instituições do Futuro project was started, which will work with the integration of the group, regularization of the Community Movement, as well as the elaboration of the headquarters renovation project. The renovation itself will be carried out in 2021, through the transfer of funds.

The mapping of the professional training course will start in Nov/2020, however, its execution will only be carried out in the following year.

Plan Monitoring

At the end of the participatory process, in 2019, an evaluation was carried out with the participants, where 78% of the respondents liked the proposals presented by the company for the issues raised.

Vale’s General Image Index pointed out by the Vox Sustainability Survey, achieved the percentage of 45.6% favorability in this community.

Due to the Covid-19 pandemic, there has been constant contact with the leaders by phone and WhatsApp.

Maria Ortiz Community – Colatina ES

Characterization of the Community

Maria Ortiz is a small fishing village, in the rural area of Colatina and 24km from the urban center (close to BR 259). The community is on the banks of Rio Doce and the Vitória Minas Railway (VMR). Around 60 families live in the village.

The community needs to deal with the challenge of a lack of urban infrastructure - difficult access to the internet, telephony, water, sewage, basic services, lack of paving and few public transport options. With regard to public facilities, the location has a health unit and an elementary school I. Trade on site is restricted to a grocery store and a bar.

The economic dynamics of the location is based on fishing and with the impacts of the Samarco dam rupture in 2015 in Rio Doce, a large part of the population receives compensation from Renova Foundation.

There are also strong claims from Vale on local infrastructure issues. As it is an irregularly occupied area, the residents charge the company for regularizing the area and paving the access street.

Participatory Diagnosis

The participatory mapping with the community considered a considerable group of residents, which reflected on the main challenges for the community and how a partnership between the community can support local development.

A total of three meetings were held: the first with the aim of deepening knowledge of the location, the second to prioritize the proposed actions and the third to present the participatory action plan.

To involve participants and promote social participation, the community map was used as a reference and the METAPLAN methodology for visualizing and moderating interactions and contributions. Around 50 residents attended the cycle of meetings.

Development and Validation of the Relationship Plan

Within the cycle of meetings in Maria Ortiz, the action plan was prioritized and validated, based on participatory techniques and processes.

The main and historical demand of the community directed to Vale refers to the regularization of the community area and the paving of the access road.

In the participatory process Vale + Comunidade, the following actions were prioritized:

  • Construction of a multisport court
  • Installation of a public gym

The prioritized initiatives were designed to enable spaces for coexistence, leisure and physical activities that did not exist in the community.

Constitution of Representative Group

The representative group consisted of community residents (men, women and youth) who volunteered to be part of the participatory commission.

The main role of this commission is to monitor the actions developed in the plan, support the deliberative processes and give visibility to the actions of the other residents.

Social participation, the basis of the entire process of preparing the plan, will also be an important pillar for its implementation and management and will also include children and adolescents.

Plan Implementation

Art on the wall - Before and after​

In 2019, two relationship actions were carried out with a focus on leisure activities to open the relationship plan.

In October 2020, the process for the court and popular academy started to count on the technical support of the company Cidade Quintal, for the definition of the Executive project of the Court and Public Gym.

As of November 2020, the community will be offered physical activities until the completion of the works of the court and public gym.

Plan Monitoring

At the end of the participatory process, Vale carried out an evaluation of the process with participants, where 90% of the participants demonstrated that they were satisfied with the process carried out.

In 2019, Vale's General Image Index pointed out by the Vox Sustainability Survey reached 48.3% in favorability.

Due to the Covid-19 pandemic, there has been constant contact with the leaders by phone and WhatsApp. The lack of internet infrastructure in the locality does not allow virtual interactions.

Respecting WHO guidelines and municipal and state decrees, Vale resumed the actions of the relationship plan with communities in the locality from October 2020.

Centro e São Sebastião Community – Resplendor MG

Characterization of the Community

The two communities are very close and make it possible to develop a Community Relationship Plan together. The boundary between one neighborhood and another is almost imperceptible. São Sebastião residents access Centro to carry out commercial activities, go to the doctor, use leisure spaces, among others.

The proximity of the railway increases the perception of impacts. There are several records of requests related to obstructions at level crossings, complaints about noise, criticisms about fence walls and weeding. The residents of these locations are very participatory and aware of VALE's rights and duties.

The reputation survey carried out by Vox Populi in the last year revealed better numbers than previous years in the Centro neighborhood, but in the São Sebastião neighborhood the numbers represent a resilient community in the face of VALE's actions and dissatisfied with the impacts of the railway operation. The community has already been responsible for railroad outages and uses the track as a constant target of threats.

Participatory Diagnosis

The participatory mapping with the community considered different groups and was done through mapa falado. The methodology enabled the visualization of community demands, Vale's opportunities for action and clarifications regarding the roles and responsibilities of the company and the public authorities.

In all, 7 meetings were held. The first three were important to define and prioritize community demands within a work plan. The process allowed the engagement of the main stakeholders, social participation and the revitalization of the Orla Norte square, with the advent of Vale Cuidar.

This first delivery was the result of a community demand mapped at the first meeting and concluded in December 2019.

Around 60 people were involved in the participatory diagnosis process.

Constitution of a Representative Group

The representative group consists of men and women of different age groups, representatives of social institutions, associations and residents of the two communities. This representation was created in order to identify new stakeholders. The mapping brought leaders that added even more to the already established group.

The community leaders of these two communities have always had a strong bond with the government. It was common to observe city councilors and secretaries, participating in the dynamics and interfering in the community's listening process. With the relationship plan we were able to expand the network and insert new actors in community discussions, significantly disconnecting the participation of public agents.

Development and Validation of the Relationship Plan

Three meetings were held, the first to map the demands and 2 more meetings to prioritize the demands and validate the plan together with the community. The main demand of the community was support to projects related to sports for children and adolescents

Within the participatory mapping process carried out, the main prioritized local demands were:

  • Support for sports-related projects for children and adolescents;
  • Revitalization of public space for community leisure;
  • Execution of works on the fence wall of the Vitória Minas Railway;
  • Realization of Arte no Muro after the construction/renovation of the walls.

Plan Implementation

The instituted plan was monitored by the institutions that develop projects for children and adolescents in the Municipal Councils for Children and Adolescents, with discussions on the construction of the acoustic fence wall in the Centro and São Sebastião neighborhoods and with the execution of Vale Cuidar and consequently, the revitalization of Orla Norte Square.

The start of the monitoring of projects developed through the Childhood and Adolescence Fund by the Municipal Councils for Children and Adolescents is scheduled for November 2020.

Relationship plans | Andean America 2020

Ilustração de casa

In Andean America,


Communities are
attended by Plans¹

Ilustração de engrenagens


Projects / initiatives ​are developed​

Ilustração de um grupo de pessoas



Direct Beneficiaries​

Source: Data extracted from the SDI in October 2020
¹: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Relationship and Social Investment Plan with Communities

Andean America Exploration

Our Ways of Action

We aim at developing a harmonious and constructive relationship between local communities and Vale over the first phases of mineral exploration. We work with the deepest respect to the culture and traditions of the communities that live in regions where researches are developed.

In our mineral exploration activities, we strive to be recognized as a model company in sociocultural and environmental practices. For this reason, we prioritize the evaluation and management of risks and social and environmental impacts, by establishing a proactive, structured and continuous social dialogue, generating shared value and leaving a positive socioenvironmental legacy in territories where we work in.

In Andean America, Vale has been working in mineral research activities in Chile and Peru. In both countries, the countries maintain dedicated personnel, comprised by specialists in Geology, Health and Safety, Environment, Community Relations and management/support activities.

Our work starts with the assessment of available concessions in each Country. Once a new research concession is obtained, our geology team starts the analysis of secondary data available, in order to define areas of increased geological interest within each concession. In this same moment, we also start, in an integrated manner, the secondary data analysis by our environment and community relations teams, which assess all socioenvironmental sensitivities and community relations in the area, in order to identify:

Soil use and occupation: if these are territories from farming communities and/or indigenous people, or private or state areas;
Existing Environmental Protection Areas;
Existing archaeological sites or other types of cultural historic heritage;
Existing liabilities and socioenvironmental disputes.

After this initial assessment, the community relationship team goes to the field to establish a relationship with the local communities. From the first contact, we strive for a trustworthy and clear relationship with the communities, formally presenting our company, our team and our intentions in that territory, aiming for consent from the communities, right from the start, to start our work, in respect of their times, characteristics and sociocultural needs, and also creating a relationship based on mutual trust and respect.

We acknowledge the need to establish guidelines and principles to uphold human rights in our exploration projects, so that our relationship with the communities is grounded by internal policies and standards in line with local law and commitments and better sector practices, also respecting community costumes and traditions.

As soon as we are authorized by the communities, we begin our mineral exploration activities, which basically comprise three steps:

Geological mapping and Sampling: The goal is to identify surface elements that may indicate the occurrence of a mineral deposit. Geologists study maps, pictures and walk around the area in search of evidence of minerals and sample rocks and/or soil and/or draining sediments, seeking evidence of mineralization. The collection of soil samples and/or rocks may be carried out through a geochemical mesh with sampling lines that usually vary between 400 to 100 meters with sample collection every 50 meters, depending on the interest and detail level required. These samples are sent to a chemical analysis laboratory for analysis of various chemical elements and, based on the results, geochemical anomalies are defined in the mining concession areas.

Geophysics: Consists in identifying if the subsoil has anomalies characterized by physical properties of rocks which could be indicative of researched mineralization/geological of economical interest. We could carry it out in various ways, however, the most recommended for the deposit types we have is the induced polarization method, gravimetry and magnetometry. This activity does not affect the environment, as it is not invasive. However, it is a method that helps identifying, together with the geological mapping results and geochemical sampling results, the drilling targets with possible geological interest.

Sounding: Depending on the results of previous phases, drilling of sounding holes could be suggested. This activity is carried out using rock perforation equipment, obtaining samples from various layers, which are extracted, stored and analyzed in a laboratory.

For this phase, environmental control measures in order to mitigate impact to communities, fauna, flora, soil, air and water resources. Once the activity is finished, the remediation is carried out for the entire area used.

All these activities, in addition to respective control measures, are in accordance to environmental standards from local governments. Whenever desired, we support and stimulate the view of community representatives in our work fronts, so that our activities may be monitored.

During our stay on the field, we keep a community relationship representative fully dedicated to the project, ensuring the community is always informed of our presence and activities in their territories, and also ensuring all their demands are addressed.

Relationship plans | Mozambique 2020

Ilustração de casa

In 2020,
in Mozambique


Communities are
attended by Plans¹

Ilustração de engrenagens


Projects / initiatives ​are developed​

Ilustração de um grupo de pessoas



Direct Beneficiaries​

Source: Data extracted from the SDI in October 2020
¹: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Relationship and Social Investment Plan with Communities

Coal Mozambique​


Ilustração de placa de local

Cuamba is a district located at the Niassa province in Mozambique. It borders north with the Mitarica district, West with the Mandimba and Mecanhelas districts, South with the Gurue and Milange/Zambezia districts and East with the Malema district, Nampula province. With a 5121 km² area. 26 communities are affected by the railroad.
The main impacts related to our operations are related to mobility, means of living and access to natural resources ​

Ilustração de um grupo de pessoas

The agricultural project comprises 16 host areas of the resettling and 23 communities from the Cuamba district. Estimated population is of 184,773 inhabitants. ​

Ilustração de um megafone

52 interactions were recorded in the first half of 2020, with the main triggering facts being: Infrastructure and maintenance, Access, Support to job and income Generation. ​

Main challenges: lack of basic social services, such as health care units, water holes, police stations and schools ​

The Income Generation program contributes in an actual for for local development of communities, turning them into key agents of development within the scope of restoration of means of living in their communities, districts and provinces, in addition to quality of life evaluation. ​

Characterization of the Community

The Cuamba district has a 558 km railroad area.

The Agriculture extension project in Cuamba is being developed since 2014, comprising 920 physically and economically affected families. The project aims at the restoration of means of living and socioeconomical development of communities through provision of technical assistance, provision of inputs and support to commercialization.

Constitution of Representative Group

The agriculture project is part of the income generation program which aims at contributing for improvement of socioeconomical and environmental conditions of the population under influence of the Nacala Corridor, through a set of actions which ensure income generation, as to ensure the increase in quality of life of families and the sustainability of operations. The beneficiary of the agriculture project was selected by the Nacala Corridor with involvement of the community and local governments, obeying the following criteria:

  • Be physically (resettlement) or economically affected and near the interference area;
  • Be part of the vulnerable group affected by the Project (women, widows, elderly people, people with disabilities, orphans).

Plan Implementation

Crop at Mr. Orlando Alberto, Media community, district of Cuamba. 02/28/2020​​

The company holds a planning meeting for plan implementation activities. Hearings with families are held for definition of possible cultures. The selection of crops per season prioritizes the cultures chosen by the vast majority of beneficiaries.

After the crops are selected, the following activities take place:

  • Tillage (Area Cleaning for removal of rocks and debris in the area);
  • Sowing training (Fertilizing);
  • Sowing;
  • Hoes;
  • Crop maintenance;
  • Phytosanitary treatments;
  • Crops, post-crop, storage and commercialization


Ilustração de placa de local

Moatize is a district of the Tete Province, where the Carvão e Ferrovia project is implemented, bordering north with the Tsangano district, northwest and west with the Chiuta district, southwest with the Changara district and the city of Tete, south with the Guro and Tambara districts in the Manica province, southeast with the Mutarara district and east with Malawi.
The Moatize district underwent 2 resettlements, one at Cateme and other at the Nhamitsatsi community. It is crossed by the railroad for 62.5 km to Nacala Velha, passing through Malawi.​

Ilustração de um grupo de pessoas

According to INE’s data - sociodemographic indicators from 2017, the estimated population is 260,843 inhabitants. Most of the population from the Moatize district is rural-based, and basically lives off of agriculture and cattle raising.​

Ilustração de um megafone

Most of Moatize’s population faces access issues to social services (Health, Education and transport) and access roads.​

Characterization of the Community


Meeting for definition of groups​

The Cateme community is located at the Kambulatsitsi area, in the administration post of the same name, Moatize district, 38 km from the city of Moatize.

In this community, 712 families with rural profiles (people who live off of agriculture and cattle raising activities) were relocated into 4 neighborhoods, namely Chipanga, Bagamoio, Mithethe e Malabue. Infrastructure was built in Cateme, such as schools, Health care centers, markets, child playgrounds, Water systems, power for the population’s welfare.

The community is represented by neighborhoods’ secretaries, heads of house blocks and heads of 10 houses.

Due to soil and climate conditions, the population practices dry farming in the 1st season, and the project beneficiaries of vegetable cultivation employ drop irrigation systems during the year.

16 communities located in 3 administrative posts (Benga, Kambulatsitsi e Zóbue) and in locations main Moatize, Kambulatsitsi e Caphirizanje which were affected by the railroad building projects.

Agriculture is the basic means of livelihood for families in these communities.

Existing infrastructure in the communities is: Health care clinics, schools, police stations and water holes.

Constitution of Representative Group

The process started with the presentation and approval of the project with the communities. Afterwards, family profiles were gathered, in addition to production history and project adhesion. 912 families were interviewed, of which 712 were from Cateme and 200 from along the railroad. Out of all families interviewed, 870 families have adhered to the agriculture project.

Creation and Validation of the Relationship Plan

The Cateme agriculture project takes place after the signature of the MoU (Memorandum of Understanding) in 2012, between Vale, the community and the Tete Province Government, to establish mechanisms for improvement of quality of life for resettled families, through the implementation of sustainable socioeconomic programs, including the construction and rehabilitation of public infrastructures.

And for Railroad communities, the project takes place after an agreement between the community, the Moatize District Government and CLN.

Impact Front:

  • Restoration of family livelihood;

Investment Front:

  • Investment in generating work and income for family agriculture;

Plan Implementation

After approval of the project by the community, the Socioeconomical interview was carried out with the families. Afterwards, the community participated in the definition of crops to be produced in each community. After the event, the following phases took place:

  • Land plot cleaning and tilling;
  • Delivery of agricultural inputs to beneficiaries;
  • Establishment of result demonstration fields in the producer’s land plot;
  • Training in good agricultural practices (sowing, fertilizing, spraying against pests and diseases, etc).
  • Assembly and maintenance of the drop irrigation system;
  • Harvests
  • Processing and conservation.

Plan Results Monitoring and Evaluation

Land plot tilling​​

The plans are monitored and followed by the analysts that collect and process data/information on the project through the fulfillment of field sheets. Afterwards, weekly and monthly reports are produced which are shared in weekly and monthly coordination and performance meetings. Results are as follows:

  • The 2019/2020 agricultural campaign took off slightly late, but a 95% positive adherence to project beneficiaries was obtained.
  • There was an improvement in the implementation of the agriculture project with the introduction of mechanized plot crops and delivery of agricultural inputs to all beneficiaries;
  • The agricultural campaign results of 2020, were publicly presented to the community with participation from the government. A joint assessment (Vale and community) was carried out for implementation and results obtained.

Follow-up and Monitoring of the Plan

The plans are monitored and followed through indicators and targets. Reports are produced afterwards.

Main results from the 2019/2020 agricultural campaign:

  • 870 families benefitted from agriculture were comprised;
  • 870 hectares of tilled and georeferenced plots.
  • 510 beneficiaries of Vegetable cropping
  • 12040 Kg of Corn Seeds;
  • 5690 Kg of nhemba bean seeds;
  • 4690 Kg of boer bean seeds;
  • 8040 Kg of peanut seeds;
  • 20750 Kg of NPK fertilizer;
  • 20750 Kg of urea fertilizer;
  • 315,476 kg of total corn production;
  • 88 ton of overall vegetables;

Relationship plans | Indonesia 2020​

Ilustração de casa

In 2020,
in Indonesia​



Ilustração de papeis

Are being
serviced for​


Relationship Plans¹

Ilustração de engranagens


Projects / initiatives ​are developed

Source: Data extracted from the SDI in October 2020
¹: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Relationship and Social Investment Plan with Communities

Base Metal Indonesia

Dongi Community – Sorowako (South Sulawesi)



Before 1950s, the tribe of Karonsi’e Dongi inhabited the region of Soroako and its surrounding, side by side with other communities in Sorowako village. However, the DI/TII rebellion movement in 1950s caused Dongi community left the area and fled to safe regions in Central and Southeast Sulawesi. In 1970s, Dongi community gradually went back to their original land, but found out that the area had changed into PT Inco exclusive area (according to contract of work document which was passed in 1968). These returned Dongi people are the ones who are currently living across Nuha and Towuti sub-districts.

In 2000s, some of the Karonsi’e Dongi people entered and built huts/cabins in Bumi Perkemahan Sawerigading (BUMPER) area. A decree on the establishment of working team for this issue was made in 2008, it was planned in the program that there will be development of residential area in Ledu-Ledu village, Wasuponda sub-district.

House buildings on the bumper from 2001 to 2020


Discussion & Correspondension

Stakeholder Involvement:
  • Local Governments, Human Rights Organizations, Youth Organizations and Communities
Ledu-ledu as relocate area
  • Land acquisition 33.68 Ha for housing and roads
  • Procurement of water supply
  • Reparation of access road
  • Renovation of churches
Relocate Community
  • Implementation of community development
  • Compensation agreement for 57 households/heirs

Development of the Relationship Plan

Socioeconomic characterization of Ledu-Ledu families to help identify their proposals and expectations for rehabilitating and improving houses in the resettlement area, as well as their living conditions more generally

family size and members
demographic structure & historical context
Religion & ethnicity
occupational status of family members
education level
transport facilities / mobility
Housing / edification aspects & living conditions

Scoupe of Work:

  • Assess housing conditions and resettlement infrastructure, including access roads, public facilities, structural condition and overall state of residences built by PTVI. In addition, the assessment will consider the current socio-economic context of Ledu-Ledu and potential of the region in terms of future economic activity and services;
  • Produce a summary report with recommendations that identify priorities for housing, security, and other infrastructure improvements, aimed at improving the overall quality of life for Ledu-Ledu residents (e.g., access to potable water, mobility conditions, etc.). The report should also recommend possible social investment programs that PTVI and the local government could jointly implement (e.g., livelihood restoration, income generation, health care, education, etc.). The recommendations should draw on Indonesian and international best practices when it comes to resettlement and community development
  • PTVI’s Ledu-Ledu negotiation and agreement development, including actions to be implemented, roles and responsibilities. Propose a comprehensive and multi-stakeholder approach conflict resolution.

Relationship Plan Implementation

Dongi Village as Relocation Area​​​​

Infrastructure Improvement​​

Next Steps

  • The Dongi community housing facility was built in 2010 with cooperation between Government and PT Vale. The condition of Dongi village is still out of expectation, so that Vale is planning to do some improvement. The objective of this project is to improve the quality of the Dongi housing community.
  • Base on Exrel request, a site meeting with Village head and Dongi community representative was conducted at 10 Feb 2019 and followed up with assessment to identify risk and scope of work. Based on assessment PT Vale decided to do some improvement consist of 57 houses, access road & drainage dan water cistern System

Infrastructure Improvement Target:


Relationship Plan Implementation

  • 1. Continue to monitor and follow up on housing improvements to achieve the 2020 target.
  • 2. Waking drainage construction
  • 3. Building road foundations and paving

Monitoring of the Relationship Plan

The plans are monitored and followed through indicators and targets.

Main results or products from the project:

  • 1. Conduct a need assessment
  • 2. Create an integrated analytical report
  • 3. Propose technical supports to negotiation;
  • 4. onsolidate the scope of agreement;


The third-party will suggest the methodology to PTVI evaluate.

Proposed Schedule

6 months, of which:

  • 2 months for delivery of items (Census report of the Ledu-Ledu & Integrated analytical report)
  • 4 months for delivery of items (Technical support to negotiation & Consolidated the scope of agreement)

Relationship plans | Oman 2020​

Ícone de casa

In 2020,
in Oman


Communities are
attended by Plans¹

Ícone de engrenagens


Projects / initiatives ​are developed​

Ícone de um grupo de pessoas



Direct Beneficiaries​

Source: Data extracted from the SDI in October 2020
¹: Plans developed during 2020. No plans for reparation of Indigenous peoples and traditional communities were considered.​

Relationship and Social Investment Plan with Communities

Ferrous Oman

Liwa Community – Liwa (North Al Batinah)



Liwa population is around 45,000 people and this project will be serving them & even the closest willayats: Shinas (43,000 people) & Suhar (222,000 people). Liwa Slaughter House aimed at providing a systematic and integrated process for the proper purchase and slaughter of livestock as well as waste reduction and a clean environment free from disease. This CSR initiative is focusing on Health & Environment pillars to promoting partnership with local community and creating good relation with stakeholders as this project consider one of the main demands in the willayat.

Health & Environmental responsibility is part of Vale decision-making process. We rethink processes and practices to reduce the effects on the environment. We join forces with governments and organizations to meet the challenges of sustainable development and make the world a better place for everyone. We at Vale understand that our business must go beyond financial results, help people embrace new opportunities and the cities to be protagonists of their development. The parties involved in implementing this project are: Vale, Jussor, Al – Sorouh, Silver Stone & Ministry of Regional Municipalities and Water Resources.

Government partner: Ministry of Regional Municipalities and Water Resources

Development of the Relationship Plan

In every Willayat in North Al Batinah there are Slaughterhouses where people can head there to buy the livestock and slaughter it in a clean proper way. However, in Liwa there is no Slaughterhouse and people in Liwa do the slaughter in a small shade in an open area in the market in public. Slaughtering in an open area without any hygiene control could cause so many health problems for consumers (local community). In 20th May 2019 Vale in Oman and the Ministry of Regional Municipalities and Water Resources signed a Memorandum of Understanding for the implementation of the municipal slaughterhouse at Willayat Liwa aimed at providing a systematic and integrated process for the proper purchase and slaughter of livestock as well as waste reduction and a clean environment free from disease.

Relationship Plan Implementation

The agreement was signed by HE the Undersecretary of Regional Municipalities and Water Resources, HE the Governor of Batinah North – Chairman of Jusoor and Hamid Al Balushi, Vale Oman CEO Advisor. The project established on a building area of 1,160 square meters that includes the main building, a livestock area, parking area, administrative facilities, a waiting room for women in addition to the automatic slaughterhouse equipment. The inauguration of the project will be end of Nov 2020, according to the project timeline plan.

Project Composition:

Machinery & Equipments
Slaughter House
Animal Shed
Labor Building
Prayer Hall
Guard Room
Boundary Wall And Chain Link Fencing
External Works And Parking Area

Relationship Plan Expected Results

The project aims to provide a social service for the people of the Willayat and its surroundings by organizing the process of slaughtering livestock of all kinds according to the latest specifications and health and medical requirements, in addition to providing a service for slaughtering and selling livestock to citizens in a safe manner that ensures that they are free from diseases while providing a suitable place for livestock pens in places close to the slaughterhouse to facilitate the slaughtering and disposal of livestock waste. Also, promote Vale partnership with local community, Liwa Municipality (By maximizing the positive impact), spread healthy environment & boost our relationship with stakeholders.

Grievance Mechanisms

What is it?

It is a formal process of Vale for global interactions management, which can be used by any stakeholders to communicate/contact with the company, and it requires a response or an action from the company.


Vale currently has the following listening channels: contact us, telephone, call center, Community Relations personnel, letter, e-mail, social medias, service centers, and others. The relationship teams directly interface with their stakeholders, providing greater promptness and efficiency in the potential conflict mitigation and resolution processes. In addition, Vale has a Whistleblower Channel as part of its Ethics & Compliance Program. Anyone, inside or outside of Vale, who wants to report a case of suspicion or ethical misconduct, should use Vale’s Whistleblower Channel. The Channel guarantees all the conditions for a case report to be independently and fairly investigated. Under no circumstances will there be a breach of confidentiality, intimidation or retaliation towards whistleblowers. For more information regarding the Whistleblower Channel, access the Ethics & Compliance page.

Guiding Principles and Pact with Society

The Mechanism is guided by the following UN guiding principles on Business and Human Rights and the ICMM:

For the construction of a new pact with society, it is essential to consolidate dialogue strategies, reinforcing the importance of ensuring more effective listening and response channels.

Management Steps


RC Online​

In 2020, RC Online was launched in Brazil, a system (desktop and mobile) that can be accessed by the community to record issues related to the relationship and interface between the Community and Vale.

RC Online was an enhancement in the process of capturing community interactions, enabling greater efficiency in the listening process until the response of the interaction, with automatic directing to the Community Relations Analyst and avoiding the displacement of relationship professionals to the communities during the pandemic. It also strengthens the relationship between the Communities and Vale, through transparency with the interaction’s progress, sending notifications to the stakeholders and the possibility of monitoring their progress within the system. Its construction was based on human rights guidelines and is in compliance with the Brazilian General Law of Data Protection.

Community leaves message close to the railway for the community relationship analyst to contact them.

Community Relationship area archive, 2015.

Indicators' Performance

Vale, recognizing the Community's perception of its operations’ impacts, adopted in its performance management model the reporting of social indicators related to grievances. Below are the graphs’ models and tools used by all management levels of the company to monitor grievances.

Community Interactions Management - Satisfaction Survey

Results of the satisfaction survey with data from Community Relation Personnel channel

Heat Map - Management tool for the executive board

Communities Health and Safety

Community Health and Safety actions contribute to the construction of risk perception by communities and, consequently, to the consolidation of a safety culture in the territories. These initiatives, mostly education and social mobilization, are preventive in nature and are associated with risk management controls and / or operational impacts that directly or indirectly affect neighboring communities.

Risk management

Vale's risk management model ensures that the health and safety of communities are taken into account in risk assessment processes at operational and strategic levels (business risks). In addition, existing procedures and controls are implemented to prevent and mitigate impacts and risks to the health and safety of communities, assessing their suitability and taking corrective action whenever necessary. The actions, whether operational and / or strategic (relationship), are aligned so that the implementation and results are legitimized and recognized by the communities.

Performance Goals

Vale monitors and records all occurrences and/or accidents involving neighboring communities, and annually sets targets and indicators for conducting education campaigns and relationship actions in locations that interact with our operations.


Based on the principles of Vale's Social Action Guide, the Communities Health and Safety Plan is in process to be standardized, which aims to define guidelines and standards throughout Brazil for actions aiming to prevent accidents and implement a culture of safety in neighboring communities.


The involuntary removal process aims to manage physical and/or economic displacement, people, families, communities and/or social groups in a situation of socioeconomic vulnerability, due to our activities.​
For Vale, the Involuntary Removal process must ensure the restitution of life conditions and productive and economic living standards at equivalent or better levels compared to those verified before the start of the process, as well as the respect for human rights.

In Brazil and Mozambique, this process has been standardized since 2012, in compliance with international standards and guidelines, such as those established by the United Nations (UN) regarding the right to adequate housing, and performance standards from the International Finance Corporation (IFC). In Mozambique the resettlement is governed by a specific law since 2012.

The guidelines that regulate the Resettlement and Social Compensation issues at Vale are:

  • Seek alternatives to avoid or minimize the need for physical and/or economic resettlement;
  • Consider all people from the area of interest and host area;
  • Involve relevant public authorities, organizations and social movements, at the appropriate time for each phase of the process;
  • Consider public policies, government plans and programs, as well as local political and cultural characteristics;
  • Promote permanent dialogue and ensure the participation of affected people throughout the process, ensuring the proper handling of complaints and claims;
  • Collectively develop the Resettlement and Social Compensation Plan together with the affected people, families, communities and/or social groups, focusing on the consensus among them and Vale for the joint definition of the negotiation framework;
  • Identify and acquire host areas that offer economic and production development conditions and real estate value appraisal equivalent to or higher than the current area/real estate;
  • Avoid monetary compensation due to the risks of worsening living conditions and violation of Human Rights;
  • Apply transparency and fairness in dialogue processes to formalize individual terms of agreement, based on the the Resettlement Plan negotiation framework;
  • Promote the host area division plan and the replacement of the productive and economic activity in a collaborative manner as an enabler of technical capacitation and recovery of community relations.
  • Ensure access to public and community services after relocation, prioritizing the adequacy of the existing public and community facilities, as well as trying to meet the demands of host communities;
  • Promote the recovery of economic and production development through the provision of inputs (when applicable) and technical training, as well as opportunities for the reorganization of community relations and organizations;
  • Monitor the levels of quality of life and productive development after the relocation and, whenever required, take measures to ensure that the resettlement process objectives are met.

In the cases of involuntary resettlement of vulnerable people, Vale implements a process that involves, in short, the following phases and activities:

  • Previous identification of the need to remove people in situations of socioeconomic vulnerability;
  • Planning of the involuntary resettlement process, defining activities, deadlines, roles and responsibilities among Vale's internal areas, the need for hiring services, the preparation of teams, the definition of stakeholder engagement strategies and structuring research instruments and a database;
  • Execution of an integrated diagnostics, which considers the qualified participation of those affected in the identification of the various aspects related to their way of life, productive and economic performance, work, as well as socio-organizational, socio-cultural and land tenure aspects;
  • Preparation of the Resettlement Action Plan (RAP), considering care groups, care alternatives, structuring the host area and other compensation measures, as well as care initiatives for people and families who need special support, among others;
  • Negotiations with interested parties, aiming to conclude the terms of adherence to the involuntary resettlement process;
  • Implementation of the Resettlement Action Plan;
  • Preparation and execution of the resettlement;
  • Post-removal monitoring and adoption of corrective actions, if necessary.


In Brazil, between January 2013 and January 2019, Vale carried out involuntary resettlement processes involving 988 families, of which 852 families were resettled due to the logistics and operation of the Northern System. Among these families, 758 families received simple and assisted indemnity, 101 families were assisted in resettling and 129 were assisted in other ways, such as real estate exchange and social rent.

Social Legacy

In our Sustainability Policy, we are committed to working in an integrated manner with stakeholders in order to contribute to the building of a positive legacy for future generations, considering social, cultural, environmental and economic aspects. In addition to monitoring and anticipating trends in global sustainability issues developing, adopting, and sharing best practices, we aim to continuously improve our social and environmental performance.

Support for local development consists of planning, executing, monitoring social investment actions, seeking continuous process improvement, resource use enhancement results leveraging and maximization of the positive impacts of mining by stimulating local content and shared value. Vale’s areas, together with Vale Foundation and other entities, contribute to the promotion of partnerships between sectors with the purpose of enhancing the opportunities for territorial development, supporting the construction of the legacy that Vale intends to leave to the communities.

For us, obtaining and maintaining the Operating License is closely related to the generation of a positive legacy for the territories, to an effective management of risks and impacts as well as to a structured relationship with stakeholders.

The guidelines that regulate our activities are:

Policies and Procedures

Business Case

Na Trilha dos Valores Project

The project proposal is a guidance for students and teachers of elementary schools neighboring the railroad about how to live safely with the railway, and thus, make them aware of the precautions needed when approaching the railroad, especially when a train is passing by.

The main focus is to work the school community knowledge and involvement in issues related to railway safety through a playful methodology, involving dynamics such as storytelling railway games and guided visits to the Vale Museum, among other actions.

The aim is, through dialogue and raising of awareness, to seek to reduce the number of railway incidents in these locations, which can range from incorrectly disposing of garbage to stoning and movement of people on or near the railroad. The project so far has had 3,203 participants in the municipalities of Cariacica, Fundão and Serra.

“This project has represented a lot in the life of the Maria Magdalena Pisa school, as it aims to provide our students with this wonderful tour. The activities carried out at the school teach us how to value the environment and the railway safety, since our school is adjacent to Vale’s railway line”, said Sérgio Ricardo Barbosa Wetler, teacher.

Business Case

Vale Cuidar Project

It is an initiative that invests in empowering adults to enhance the development of children from 0 to 5 years. Workshops, seminars and training activities are carried out so that adults that interact directly with a child may increase their knowledge in matters related to early childhood and in the repertoire of interventions and children’s plays, in their professional or living space.

After 5 years of project:

In 2019, the project had the Metropolitan region of Vitória, Resplendor and Tumiritinga as participant municipalities. About 750 people were involved in the formation process, while over 5,000 kids will benefit from the playing spaces. The project is related to the SDG Health and Wellfare.

Business Case

Maria Ortiz Community Relationship Plan – Colatina/ES

In 2019, among the Relationship Plans carried out, we highlight the Maria Ortiz, a community of Colatina/ES, plan. This fishing community has about 60 families living between the railway and the Doce River. The participative methodology was held in 3 community meetings, where residents mapped out the main demands and opportunities of the community. Since then, the group identified possibilities for social initiatives that Vale could develop together with the community to improve the residents' quality of life. The actions were prioritized in a 3-year plan, starting with leisure activities for children and gymnastics for the elderly, a sports court and popular gym. As a first action in 2019, prior to the the equipment construction works, we held two leisure mornings. About 50 residents attended the meeting cycle.

"Vale interacted with the residents in a meeting, where they were taught how to demand improvements for the neighborhood through collective opinion. On September 1st, the first results arose: the residents collaborated and we had 5 hours of joy and fun for groups of all ages of the Ortiz community", said Claudio Marques dos Santos, president of the Maria Ortiz Residents Association – AMMOR.

business case

Partilhar Program

The Partilhar Program aims to promote a socio-economic development of the locations where we operate by joining forces with our supply chain. To make this ambition viable, Vale created The IVC – Índice de Valor na Comunidade an innovative methodology that aims to recognize and value the suppliers that contribute most to the social progress of each region.

This initiative intent to enhance the generation of value, bringing benefits to suppliers and communities, reinforcing Vale's commitment to people and the new pact with the society.

For more information about the Partilhar Program click here.

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